Many channels, one list
Facebook, Instagram, LinkedIn, X, YouTube, TikTok, Pinterest, Reddit, Threads, Telegram and Google Business Profile.
Social inbox · community managementBETA
In the Newsroom package · from Q1 2027 · €799/month →All comments and messages in one place.
The social inbox collects comments, direct messages and reviews from your connected channels. Your team assigns, prioritises and answers them together. Amy suggests replies in your brand voice – nothing is sent until a person approves it.
Beta – part of the Newsroom package from Q1 2027.
In short
- Social inbox: what is it?
- The social inbox collects comments, direct messages and reviews from your connected channels.
- Social inbox: what does it cost?
- Part of the Newsroom package, available from Q1 2027 at €799 per month.
How it works
Read, assign, reply.
- 1Everything comes inComments, direct messages and reviews from your connected channels land in one list.
- 2PrioritiseFilters for unread, urgent and assigned to me; sentiment and due time at a glance.
- 3AssignHand conversations to team members – several at once if needed.
- 4Suggest a replyAmy drafts a reply from the conversation and your brand voice.
- 5Review and sendA person reviews, edits and sends. Then: resolved, snoozed or archived.
What lands in the social inbox
- Comments
Comments under your posts on the connected channels.
- Direct messages
Messages to your profiles, as far as the platform provides them.
- Reviews
Reviews of your Google Business Profile.
Likes and reactions are not created as separate items. Older messages can be loaded later.
What Social inbox can do.
Reviews
Reviews land in their own inbox section, separate from comments and direct messages.
Sentiment
Positive, negative and urgent messages are flagged.
Due times
Reply deadlines in view; you are notified when one is missed.
Teamwork
Assign, filter, search and handle several conversations at once.
Amy drafts, you send
Reply suggestions in your brand voice. Amy never sends on her own.
In the Newsroom package · from Q1 2027 · €799/month
The Newsroom package
For communications departments and newsrooms that steer many channels and a whole team. Available from Q1 2027 at €799 per month.
- Everything in Agentic
- Managing editor cockpit
- Social inbox for comments, messages and reviews
Frequently asked questions
Does Amy send replies automatically?
No. Amy only creates drafts. Nothing is sent until someone in your team reviews the reply and sends it.
Which platforms are supported?
Facebook, Instagram, LinkedIn, X, YouTube, TikTok, Pinterest, Reddit, Threads, Telegram and Google Business Profile. Which message types come in depends on the platform.
Can I distribute conversations in the team?
Yes. You assign conversations to team members, filter by “assigned to me” and handle several at once.
When is the social inbox available?
The social inbox is in beta and part of the Newsroom package from Q1 2027 at €799 per month. You can join the waitlist now.