Invoices and payment methods
You view and download invoices in the Billing tab. You manage your payment method and billing data in the Stripe customer portal.
Topic area: Team & administration
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In the Billing tab you see your latest invoices and download them as PDF. You manage payment method, billing data and all older invoices in the Stripe customer portal via “Manage subscription”.
This page was translated from the German original. The labels in your app are authoritative.
What is this about?
ALLMEDIA.AI bills via the payment provider Stripe. Stripe creates an invoice for every payment, including one-off credit purchases. In the app you see your latest invoices. You maintain payment method and billing data in the Stripe customer portal.
Prerequisites
- Plan and billing belong to your personal account, regardless of the workspace.
- The Stripe customer portal is available to you with a paid plan.
Step by step
- Open billing. Click your profile at the top right and choose Billing. The Billing tab in Account & Profile opens.
- View invoices. The Invoices area lists your last six invoices with date, number, amount and status.
- Open or download an invoice. Click View online (eye icon) or Download PDF (download icon).
- Find older invoices. If there are more invoices, click Show all in portal. The Stripe customer portal lists all invoices.
- Change the payment method. In the Current Plan area, click Manage subscription. In the Stripe customer portal you add or change your payment method.
- Adjust billing data. You also change address and VAT ID in the customer portal. Details in Change billing address and VAT ID.
Invoice status
| Status | Meaning |
|---|---|
| Paid | The invoice has been settled. |
| Open | The payment is still outstanding. |
| Draft | The invoice is not yet final. |
| Void | The invoice has been invalidated. |
| Uncollectible | The payment has failed permanently. |
If a payment fails
- The app shows a notice with the Update payment method button. It opens the Stripe customer portal.
- During the first 3 days you only see the notice. From day 4, publishing and AI features are blocked. From day 8, your account is in read-only mode.
- After 14 days without a successful payment, ALLMEDIA.AI ends the subscription automatically and switches your account to the Free plan.
Good to know
- All prices are net plus statutory VAT. Stripe calculates the tax based on your billing data.
- Stripe shows you which payment methods are available in the checkout and in the customer portal.
Frequently asked questions
How do I download all invoices for a year?
In the app you download invoices individually. You find older invoices via Show all in portal in the Stripe customer portal.
Where do I change my payment method if I’ve only bought credits?
The Manage subscription button only appears with a paid plan. For a one-off credit purchase, you enter the payment details each time in the Stripe checkout.
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