Intermediate2 minVerified · as of October 23, 2026

Change billing address and VAT ID

You manage your billing address and VAT ID at Stripe: in the checkout when you first pay, and afterwards in the Stripe customer portal.

Afterwards you have:

You enter your billing address and VAT ID when you first pay in the Stripe checkout. You can change them later in the Stripe customer portal, which you open in the Billing tab via “Manage subscription”.

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Open in the app ↗

This page was translated from the German original. The labels in your app are authoritative.

Billing tab with the current plan and the Manage subscription button

What is this about?

ALLMEDIA.AI bills via the payment provider Stripe. Your billing address and VAT ID are therefore stored at Stripe and not in a form in the app. The app points this out in the Billing tab: billing data is managed via Stripe, and you make changes in the billing portal.

Prerequisites

For the Stripe customer portal you need a paid plan. Only then does the app show the Manage subscription button.

Step by step

Enter it when you first pay. In the Stripe checkout, the billing address is required. You can optionally enter the VAT ID there. Stripe takes name, address and VAT ID into your customer data.
Open billing. Later, click your profile at the top right and choose Billing.
Open the customer portal. In the Current Plan area, click Manage subscription. The Stripe customer portal opens.
Change billing data. In the customer portal, adjust company name, address or tax ID and save.
Return. Use the link in the customer portal to get back to the app. The new data applies to future invoices.

Billing tab with Manage subscription button — Via Manage subscription you open the Stripe customer portal.

Good to know

All prices in the app are net plus statutory VAT. Stripe calculates the tax automatically based on your billing data.
Invoices already issued do not change when you adjust your data.
If you don’t have a paid plan and have only bought credits, there is no button for the customer portal. In that case, contact Support.

Frequently asked questions

In which format do I enter the VAT ID?

With the country code, for example ATU12345678 for Austria or DE123456789 for Germany.

An existing invoice has the wrong address. What can I do?

An issued invoice cannot be changed in the app. Contact Support and state the invoice number.

checked against app version 2.29.1245

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