Book agency services in the Agency Service Hub

What is this about?

In the Agency Service Hub you book agency services without leaving ALLMEDIA.AI. The catalog shows the available services with prices. Your request is initially non-binding. It only becomes binding when you accept the quote. You see the status of each order under My Orders.

Prerequisites

• The “Agency Service Hub” add-on is active for your workspace. The ALLMEDIA team enables it.
• Only the workspace owner sees the access.

Step by step

1. Open the hub. Go to Settings → Enterprise (or Enterprise in the profile menu) and click the Agency Service Hub tile.
2. View services. Each service card shows title, description and price: a fixed price, a monthly price (€/Mo) or On Request. If there are several packages, they are listed with prices on the card.
3. Choose a service. Click the card or Book Now.
4. Fill in the request. In the dialog, choose the matching package under Select Package if the service has packages. Describe your needs as specifically as possible under Additional Information.
5. Send the request. Click Submit Order. The order appears under My Orders with the status Requested („Angefragt“).
6. Accept the quote. As soon as ALLMEDIA has sent you a quote with a price, the order shows Quote received („Angebot erhalten“). Click Accept Quote to place a binding order.

Status at a glance

Status	Meaning
Requested	Your request has been received; a quote is still being prepared.
Quote received	ALLMEDIA has given you a price. You can accept the quote.
Accepted („Angenommen“)	You have placed a binding order. Work has not started yet.
In progress („In Bearbeitung“)	The service is being carried out.
Delivered („Geliefert“)	The service has been delivered.
Completed („Abgeschlossen“)	The order is done.
Cancelled („Storniert“)	The order was cancelled.

At the top of the page, Total Costs shows the sum of the quoted prices of all orders that have not been cancelled.

Good to know

• Billing: After delivery, ALLMEDIA issues the invoice via the payment account of your ALLMEDIA access.
• Agency access: For the work, responsible agency staff can be assigned to your workspace as “External Contributor (Agency)”. When the assignment ends, the person is removed again. You see the members under Settings → Team.

Frequently asked questions

Is a request binding immediately?

No. The order only becomes binding when you click Accept Quote under My Orders.

Why has my order been “Requested” for a long time?

Then there is no quote yet. If information is missing, a specific description in the Additional Information field helps. For questions about a request, you can reach support via a support ticket.

What do I do if there is no suitable service in the catalog?

Choose a service with the price On Request, if available, and describe your needs. If the catalog is empty, the page shows “No services available at the moment.”

Related articles

• Enterprise features at a glance
• Book add-ons and additional services
• Getting help and reporting bugs