Understand and top up credits

What is this about?

Every AI action uses credits, for example generating texts, creating images or videos, researching or transcribing. At the start of each cycle you receive your plan’s credit quota. Unused credits carry over to the next cycle up to your plan’s rollover limit. If your balance isn’t enough, you buy credit packages.

Prerequisites

• Plan and credits belong to your personal account, not to a workspace.
• If you work in another person’s workspace, your actions use the workspace owner’s credits. Your own credits remain untouched.

Step by step

1. View your balance. At the bottom of the sidebar, the credit widget shows your balance. Clicking it opens the Manage plan & credits dialog.
2. Open billing. Click your profile at the top right and choose Billing. Under Current Plan you see balance, credits per month and the days until the next top-up.
3. Check usage. In the Billing tab, click Open usage („Verbrauch öffnen“). The Credits usage („Credits-Verbrauch“) page shows usage in the cycle, your plan, the history of the last 30 days and usage by activity. As workspace owner, you also see your balance and the Next reload. In someone else's workspace, it shows My Credits and Workspace Credits instead, because actions there use the workspace owner's credits.
4. Filter transactions. In the Transaction history („Transaktionshistorie“) you filter by member and by activity.
5. Buy credits. In the Billing tab, in the Upgrade credits area, click Buy now. In the Manage plan & credits dialog you can also choose the Quantity under Buy extra credits. Payment is made in the Stripe checkout.
6. Keep working. Purchased credits are available immediately after payment. If background jobs were paused due to missing credits, they continue afterwards.

Credits per plan

Plan	Credits per month	Maximum rollover
Free	300	no rollover
Pro	8,000	1,000
Agentic	35,000	2,000
Enterprise and Agency	on request	on request

What individual actions cost is listed on the Pricing page. In the app, many AI features show the cost directly on the button before you start.

How the rollover works

• At each renewal you receive your plan’s quota anew.
• Your remaining balance is carried over up to your plan’s rollover limit. Anything above that expires.
• The limit applies to the entire remaining balance, including purchased credits. So plan larger purchases for the current cycle.
• There is no rollover on the Free plan.

Low balance warnings

The credit widget warns you with “Low balance” when at most 30% of your monthly quota and fewer than 2,000 credits are left. At at most 15% and fewer than 500 credits, it shows “Critically low!”.

Automatic top-up

If it is enabled, you find it in the Billing tab. You define:

• Threshold (credits) („Schwellwert (Credits)“): 50, 100, 250, 500 or 1,000. If your balance falls below it, credits are topped up.
• Recharge package („Recharge-Paket“): which credit package is bought.
• Saved card („Hinterlegte Karte“): the card that is charged automatically.
• Max. charges per day („Max. Abbuchungen pro Tag“): 1 to 20.
• Monthly limit (EUR, rolling 30 days) („Monatslimit (EUR, rollend 30 Tage)“): optional upper limit.

Frequently asked questions

Who pays for the credits in the team?

The workspace owner. Members use their balance when they work in their workspace.

What happens when my credits are used up?

AI actions no longer start. Background jobs pause and continue as soon as you buy more credits or your paid subscription is renewed.

Related articles

• Change or cancel your plan
• Invoices and payment methods
• Book add-ons and additional services
• Redeem promotion codes and voucher codes