Redeem promotion codes and voucher codes

What is this about?

Promotion codes give you a discount on a booking. A code works as a percentage discount or as a fixed amount. Which products it applies to, for how long and how often is defined by the respective code. You redeem it when paying via Stripe, the payment provider of ALLMEDIA.AI.

Prerequisites

• You have a valid code, e.g. from ALLMEDIA.AI or from a partner.
• You are booking something that costs money: a plan, a credit package or add-ons.

Step by step

1. Open billing. Click your profile at the top right and choose Billing. The Billing tab in Account & Profile opens.
2. Start a booking. Under Available Plans, choose a plan with Upgrade, buy credits in the Upgrade credits area or book in the Add-ons area. You are redirected to the Stripe checkout.
3. Enter the code. In the Stripe checkout, the order summary has a field for the promotion code. Enter the code there and confirm it.
4. Check the discount. Stripe shows the discount immediately in the total amount. If the code is invalid or doesn’t apply to this product, Stripe reports this directly in the field.
5. Pay. Complete the payment. You then return to the app.
6. Check the invoice. You see the discount on the invoice. You find invoices in the Billing tab in the Invoices area.

Good to know

• You can only enter a code when paying. It cannot be applied to an existing booking afterwards in the app.
• Case sensitivity, expiry date and redemption limit are defined by the code. Stripe handles the check.
• Promotion codes give discounts on the price. They don’t unlock additional credits or channel connections.

For partners

Partners of ALLMEDIA.AI see the Partner Management area in the profile menu. There they see their codes as well as new sign-ups and user numbers per month. The ALLMEDIA team creates the codes and assigns them to the partner. This area is only visible to enabled partners.

Frequently asked questions

Where is the field for redeeming in the app?

There is no input field in the app itself. You enter the code exclusively in the Stripe checkout, which opens when you make a booking.

Stripe says the code is invalid. What now?

Check the spelling and whether the code applies to the selected product. Stripe rejects expired or already exhausted codes. If that doesn’t help, ask the place you got the code from or contact Support.

Related articles

• Invoices and payment methods
• Change or cancel your plan
• Understand and top up credits
• Book add-ons and additional services